Rules per action
Allowed, Ask me first, or Off.
Set a rule on every action Neo can take. He keeps to it.
Neo for Business
Every skill. One character.
Answers, actions, channels and control, in one Neo that learns your business.
- Orders
- Delivery tracking
- Learns daily
- Bookings
- Follow-ups
- Speaks like them
At a glance
Everything, in six chapters.
01 · Character
Someone your customers like talking to.
An AI personality with feelings, close to your business, better every day.
NeoOne message, four feelings
The size is wrong 😕
I’m really sorry about that. Let’s fix it today.
Not a chatbot. A character.
A character with feelings, close to your business. He learns your tone and your way with people.
Learns every day. You decide what.
Lessons come from you and your own chats. Approve, correct or retire each one.
Egyptian Arabic, English, Franco.
He matches how each customer writes. Replies sound real, never robotic.
Answers only from what you give him.
Your pages and files are his source. When something is missing, he says he will check.
Sells. Knows when to stop.
Very good support, an even better salesperson. He knows when to stop pushing.
- What he needs
- Your pages and files, and your team’s chats to learn from.
- Where he stops
- He never invents an answer: when something is missing, he says he will check. Lessons wait for your OK.
- For example
- Cosmetics: a customer writes in Franco and gets a Franco answer, from your own product pages.
02 · Actions
He doesn’t stop at answers.
Orders, deliveries, bookings, advice and follow-ups, done inside the chat.
Orders, taken and confirmed.
Neo builds the order in the chat and confirms it with the customer.
Checks with the courier himself.
An angry “why is my order late?” gets “one second, let me check”, then the real answer.
Books, changes, cancels.
Appointments and reservations move inside the chat, at any hour.
Consultations, within your limits.
Product questions, clinic questions. As far as you allow, and no further.
Follows up on his own.
The customer who said “let me think” hears back at the right moment.
- What he needs
- Each action connected to your system and tested with the Neo team before it goes live.
- Where he stops
- Every action follows your rule: Allowed, Ask me first, or Off. Ask me first waits for your OK.
- For example
- Car rentals: a customer books a car for Friday, then moves it to Saturday in the same chat.
03 · Channels
One brain on WhatsApp and every channel.
You pick the channels. Neo stays one mind across all of them.
The same Neo everywhere.
WhatsApp, your website, Instagram, Facebook, or any channel you connect.
Your WhatsApp, linked by QR.
Link your own number the way you link WhatsApp Web. Customers keep writing where they already do.
A chat on your website.
Visitors ask on your site and meet the same Neo, with the same rules.
- What he needs
- Your WhatsApp number linked by QR, and one tag on your website for the chat.
- Where he stops
- The website chat answers only on the domain you registered.
- For example
- Food: your website chat and your WhatsApp answer with the same menu, prices and rules.
04 · Control
Your rules. Your call.
A rule on every action, and a person for every hard chat.
Money goes to you
Money goes to a person.
Refunds, discounts, anything about money, and every hard chat come to you.
Handover
Hands over with the story.
Take a chat and Neo tells you where the conversation stands. You pick up already knowing the story.
Day shift
Works the day shift with your team.
He catches every customer one by one, and steps aside when a person takes over.
- What he needs
- A rule on each action, set with you during setup.
- Where he stops
- Anything about money, and every hard chat, goes to a person.
- For example
- Clinics: booking is Allowed, while a refund request comes straight to you, with where the conversation stands.
05 · Workspace
Everything your team works in.
Chats, customers, insights and roles, in one place.
Inbox
Every chat in one inbox.
See who has each chat, and which ones need a person.
Customers
A customer list that builds itself.
Every chat adds to it: who asked, who ordered, who booked.
Insights
See how it’s going.
What Neo handled alone, what needed you, and how busy each day was.
Team roles
Owners and agents.
Owners get full access. Agents get the customer chats.
- What he needs
- Your team’s names, each one an Owner or an Agent.
- Where he stops
- Agents see customer chats only. Owners see everything.
- For example
- A busy kitchen: your agents take the chats that need a person, Neo takes the rest, and each reply shows who sent it.
06 · Extra service
A personal assistant for every customer.
Rent an apartment, and Neo checks on you every day. Something happens, message him any time.
Welcome, Laila! The Wi-Fi details are on the fridge. Anything you need, message me.
Day 2 · 10:00 AM
Good morning! Is everything okay with the apartment?
All good, but the AC remote stopped working
Sorry about that. I’ve told the office, new batteries are on the way.