Terms of Service
Last updated:
Using NEO
These terms describe how you can use NEO and what you can expect from us. By creating an account or otherwise using the service, you agree to these terms.
NEO is currently offered on an evolving basis. Features may change as we learn from the people using the product.
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Your account
You are responsible for the account credentials you create and for the activity that happens under your account. Keep your credentials private and let us know if you believe your account has been accessed without your permission.
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Acceptable use
You agree not to use NEO to break the law, to harass other people, or to send messages that the recipients have not consented to receive. You also agree not to attempt to scrape, reverse-engineer, or otherwise abuse the service.
We may suspend access if we believe these rules are being broken.
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Pricing & billing
Prices, plans, and billing terms are described on the pricing page and in any order form you sign with us. Charges are non-refundable except where required by applicable law or where we explicitly agree otherwise.
[PLACEHOLDER: legal team to confirm the billing cycle, taxes, refund policy, and currency handling.]
Termination
You can stop using NEO at any time. We can suspend or end your access if you break these terms or if we need to do so to protect the service or other users.
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Liability
NEO is provided on an "as is" basis to the extent allowed by law. We do not promise that the service will be uninterrupted or error-free, and our liability for any claim related to the service is limited.
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Changes to these terms
We may update these terms from time to time. When we do, we will post the new version on this page and update the "Last updated" date above. If the changes are material, we will try to give you reasonable notice before they take effect.
[PLACEHOLDER: legal team to define what counts as a material change and how notice will be delivered.]
Contact
Questions about these terms can be sent to legal@hereisneo.com.
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